At BESPOKEBRIDALS we currently do not offer any exchanges or refunds on our subscription box items, unless the product has evident damages before delivery. In such unforeseeable circumstances the customer must put in a claim at https://bespokebridals.com/contact-us/ within 10 days of receiving their package, along with pictures of the damages on the product. We will entertain claims for unique cases where Item arrived is damaged or defective at the time of delivery. In which case a replacement package will be shipped to the customer if the claim has been approved.

To unsubscribe follow this link and fill out the un-subscription form 2 days before your recurring payment cycle. Your recurring payments will stop for future payments but if the payment has already been processed we cannot cancel the order and offer a refund.

If the product is not what was ordered, or if there is anything missing from the order. In such unforeseeable circumstances the customer must put in a claim at https://bespokebridals.com/contact-us/ within 10 days of receiving their order. Please email us pictures of the defective items at https://bespokebridals.com/contact-us/ along with the order number and description of the claim, we will look at each claim on a individual bases and make every possible effort on our part to be fair to both parties.

Once we receive the item our team will review the damages and If your claim is processed we will issue a replacement of the product or offer a refund depending on the dispute.

(i) In the case of exchanges or refunds customer will be responsible for all shipping and handling costs

(ii) Unstitched items once stitched cannot be returned or claimed for a refund

(iii) Refunds will go back to the same method of payment used during order processing.

BESPOKEBRIDALS makes every effort to ensure our products are accurate as possible to the images and descriptions on the website. However there might be minor differences due to lighting, picture editing, and your device display settings might alter the colors in the picture.